TERMS & CONDITIONS
Online Purchases
Online purchases are valid for a maximum of 12 months - please do not leave it to the last week it is valid to contact us to make a reservation!
Health & Safety
On arrival please take note of the two fire points located at the top and bottom yards. In the event of a fire please make your way to the Fire Assembly point in the Arena which is located behind the top barn.
If you have children traveling with you please ensure you supervise them at all times when they are on the farm as we cannot accept liability for any accidents they may have.
We suggest that you wear protective headgear at all times when handling the horses
Insurance
We carry full Public Liability insurance with Carriage House Insurers and South Essex Insurance Brokers however we can accept no liability for personal injury sustained whilst handling or riding the horses.
This is done so at your own risk and we suggest you have your own personal accident insurance.
You will be required to fill in a rider registration form if your experience includes having a sit on one of the Friesians, your signature on which confirms you have also read these notes. Stable Stays guests must fill in the online form prior to arrival
Bookings / Opening Hours
Bookings can be made up to 6 months in advance. We operate all year round subject to weather conditions however we cannot offer Full Day Experiences from 1st Nov to 31st March due to the restrictions with light.
We are open 6 days a week but ask that you make an appointment should you wish to visit so we can make sure someone is around to see you.
Cancellation / Postponement
In the event of bad weather we still go ahead with the ‘Experience’ or 'Stable Stay' and ask that you bring suitable wet weather clothing for all outdoor experiences (after all, we are in the Lake District!). If however the weather conditions would make the outdoor experience dangerous (ie gale force winds, snow, ice etc) then we are happy to rearrange for another day and any deposit will be transferred to the new date. Cancellations made for any other reason between 48 and 72 hours of your booking will be liable to 50% of the total cost. Cancellations within 48 hours are liable to the full charge.
Refunds / Exchanges
Deposits are non refundable or transferrable. Refunds are available on request within 28 days of all online purchases. An admin fee of up to 25% will be deducted. Online purchases from the webstore including Gift Vouchers are valid for 12 months from the date of purchase and are non-refundable. When booking with a Gift Voucher please be aware that 25% will be allocated as the deposit